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Am lioration de Processus de Production de Services

Name: Am lioration de Processus de Production de Services
Brand: Omniscriptum
SKU: 06883701
Price: 86.69 EUR
Availability: InStock
Author: Sava Balin
ISBN: 9786131558467

Sava Balin

Language

French

Book Paperback

Libristo code: 06883701

Publishers Omniscriptum, February 2018

Ce livre traite de l'amélioration de processus de production de services. Aprčs avoir discuté des... Full description

Libristo code: 06883701

211 b

86.69 €

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Ce livre traite de l'amélioration de processus de production de services. Aprčs avoir discuté des concepts de services, les deux approches de qualité: la "qualité conçue" et la "qualité perçue" sont étudiés. L'amélioration de processus passe par sa transformation pour augmenter son efficacité et/ou son efficience. L'utilisation de la simulation est incontournable pour atteindre cette amélioration mais aussi pour concevoir des processus performants de production de services. Dans la seconde partie du livre, les techniques de simulation de processus: "Simulation basée sur les objets (OBS)", "Simulation orientée objets (00S)" et "Simulation multi-agents (MABS)" sont présentées. Les apports de la simulation sont discutés sur la modélisation de service d'urgences d'un hôpital.