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Free delivery for orders over 69.99 euro

Call Center Savvy

Name: Call Center Savvy
Brand: Taylor & Francis Ltd
SKU: 18170775
Price: 290.44 EUR
Availability: InStock
Author: Keith Dawson
ISBN: 9781138412378

Keith Dawson

Language

English

Book Hardback

Libristo code: 18170775

Publishers Taylor & Francis Ltd, July 2017

It''s not just the technology, the people, or the customers. It''s all three, and more: call centers... Full description

Libristo code: 18170775

708 b

290.44 €

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It''s not just the technology, the people, or the customers. It''s all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business''s customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It''s about seeing beyond today''s problems, to tomorrow''s opportunities.It''s not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;