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Experience

The 5 Principles of Disney Service and Relationship Excellence

Language EnglishEnglish
Book Hardback
Book Experience Bruce Loeffler
Libristo code: 05343170
Publishers John Wiley & Sons Inc, April 2015
Walt Disney World is the most recognized company in the world for service excellence. The book will... Full description
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21.01 €
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Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors' experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading "The Experience "the reader will learn to: Identify service problems that face every company in the marketplace.Identify "the experience" and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organization's level of "the experience" by utilizing the experience quotient and applying the I CARE principles, and

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About the book

Full name Experience
Author Bruce Loeffler, Brian Church
Language English
Binding Book - Hardback
Date of issue 2015
Number of pages 304
EAN 9781119028659
ISBN 1119028655
Libristo code 05343170
Publishers John Wiley & Sons Inc
Weight 508
Dimensions 164 x 238 x 28

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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