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O papel da ouvidoria em Hospital Publico

Name: O papel da ouvidoria em Hospital Publico
Brand: Novas Edicoes Academicas
SKU: 07174189
Price: 147.82 EUR
Availability: InStock
Author: Elizabeth do Socorro Pantoja Pereira
ISBN: 9783639682045

Elizabeth do Socorro Pantoja Pereira

Language

Portuguese

Book Paperback

Libristo code: 07174189

Publishers Novas Edicoes Academicas, July 2014

O livro versa sobre o papel da Ouvidoria no Hospital Ophir Loyola a partir das informaçőes contidas... Full description

Libristo code: 07174189

360 b

147.82 €

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O livro versa sobre o papel da Ouvidoria no Hospital Ophir Loyola a partir das informaçőes contidas nas manifestaçőes dos usuários do serviço. Trata-se de uma pesquisa retrospectiva, realizada entre os anos de 2008 a 2010, de cunho exploratório-descritivo, baseada na análise de documentos oriundos do serviço. A publicaçăo tem por objetivo identificar as principais insatisfaçőes dos usuários, analisar em que medida a Ouvidoria cumpriu as suas atribuiçőes, e de que formas o Hospital utilizou-se destas ferramentas para aprimorar seu funcionamento. Esta obra é recomendada para gestores de Hospitais e de demais serviços de saúde, além de profissionais de Ouvidorias.