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Artificial Intelligence in Customer Service

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Artificial Intelligence in Customer Service Anupama Ambika
Libristo kod: 46443705
Nakladnici Springer International Publishing, kolovoz 2024
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achiev... Cijeli opis
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This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees.

As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration,and customer engagement.

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Informacije o knjizi

Puni naziv Artificial Intelligence in Customer Service
Autor Anupama Ambika, Emmanuel Mogaji, Varsha Jain
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2024
Broj stranica 332
EAN 9783031339004
ISBN 3031339002
Libristo kod 46443705
Nakladnici Springer International Publishing
Težina 431
Dimenzije 148 x 210 x 19

Kategorija

Computing & Information Technology > Computer science > Artificial intelligence
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