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Call Center Dictionary

The Complete Guide to Call Center and Customer Support Technology Solutions

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Call Center Dictionary Keith Dawson
Libristo kod: 06674003
Nakladnici Taylor & Francis Ltd, siječanj 2002
Call centres have become the crucial front line for managing customer relationships. This book cover... Cijeli opis
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Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.

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Informacije o knjizi

Puni naziv Call Center Dictionary
Autor Keith Dawson
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2002
Broj stranica 232
EAN 9781578200955
ISBN 9781578200955
Libristo kod 06674003
Nakladnici Taylor & Francis Ltd
Težina 358
Dimenzije 154 x 229 x 15

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Public relations
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Reference, Information & Interdisciplinary subjects > Encyclopaedias & reference works > Reference works
Technology, Engineering, Agriculture > Electronics & communications engineering > Communications engineering / telecommunications
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