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Customer Centric Support Services in the Digital Age

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Customer Centric Support Services in the Digital Age Anupama Ambika
Libristo kod: 47153874
Nakladnici Springer International Publishing, siječanj 2025
This book explores how customer service can become the singular competitive differentiator for organ... Cijeli opis
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This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.

Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.

The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.

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Informacije o knjizi

Puni naziv Customer Centric Support Services in the Digital Age
Autor Anupama Ambika, Emmanuel Mogaji, Varsha Jain
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2025
Broj stranica 320
EAN 9783031370991
ISBN 3031370996
Libristo kod 47153874
Nakladnici Springer International Publishing
Težina 416
Dimenzije 148 x 210 x 18

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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