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Customer Service Over the Phone

Techniques and Technology for Handling Customers Over the Phone

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Customer Service Over the Phone Stephen Coscia
Libristo kod: 04233026
Nakladnici Taylor & Francis Ltd, siječanj 1999
Examines various important scenarios that a customer service representative is likely to encounter a...
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41.96 €
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Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.

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Informacije o knjizi

Puni naziv Customer Service Over the Phone
Autor Stephen Coscia
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 1999
Broj stranica 144
EAN 9781578200467
ISBN 1578200466
Libristo kod 04233026
Nakladnici Taylor & Francis Ltd
Težina 212
Dimenzije 153 x 230 x 8

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Technology, Engineering, Agriculture > Electronics & communications engineering > Communications engineering / telecommunications
Computing & Information Technology > Computer networking & communications
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