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Customer Service

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Customer Service Paul R Timm
Libristo kod: 02094635
Nakladnici Pearson Education, travanj 2013
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for buil... Cijeli opis
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145.94 €
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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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Informacije o knjizi

Puni naziv Customer Service
Autor Paul R Timm
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2013
Broj stranica 240
EAN 9780133056259
ISBN 0133056252
Libristo kod 02094635
Nakladnici Pearson Education
Težina 382
Dimenzije 252 x 205 x 7

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Business communication & presentation
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