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Experience

The 5 Principles of Disney Service and Relationship Excellence

Jezik EngleskiEngleski
Knjiga Tvrdi uvez
Knjiga Experience Bruce Loeffler
Libristo kod: 05343170
Nakladnici John Wiley & Sons Inc, travanj 2015
Walt Disney World is the most recognized company in the world for service excellence. The book will... Cijeli opis
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Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors' experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading "The Experience "the reader will learn to: Identify service problems that face every company in the marketplace.Identify "the experience" and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organization's level of "the experience" by utilizing the experience quotient and applying the I CARE principles, and

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Informacije o knjizi

Puni naziv Experience
Autor Bruce Loeffler, Brian Church
Jezik Engleski
Uvez Knjiga - Tvrdi uvez
Datum izdanja 2015
Broj stranica 304
EAN 9781119028659
ISBN 1119028655
Libristo kod 05343170
Nakladnici John Wiley & Sons Inc
Težina 508
Dimenzije 164 x 238 x 28

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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