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Guide to Computer User Support for Help Desk and Support Specialists

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Guide to Computer User Support for Help Desk and Support Specialists Fred Beisse
Libristo kod: 04773586
Nakladnici Cengage Learning, Inc, rujan 2014
Current or future user-support professionals discover the critical people skills and exceptional tec... Cijeli opis
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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows[registered] 7 and cloud computing. Leading HelpSTAR[registered] and Microsoft[registered] Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

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Informacije o knjizi

Puni naziv Guide to Computer User Support for Help Desk and Support Specialists
Autor Fred Beisse
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2014
Broj stranica 688
EAN 9781285852683
ISBN 1285852680
Libristo kod 04773586
Nakladnici Cengage Learning, Inc
Težina 1080
Dimenzije 230 x 187 x 24

Kategorija

Computing & Information Technology > Computer hardware > Personal computers
Computing & Information Technology > Computer science > Computer architecture & logic design
Computing & Information Technology > Computer programming / software engineering
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