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ITIL Process Manual

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga ITIL Process Manual James Persse
Libristo kod: 01231226
Nakladnici van Haren Publishing, lipanj 2012
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20... Cijeli opis
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This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

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Informacije o knjizi

Puni naziv ITIL Process Manual
Autor James Persse
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2012
Broj stranica 1
EAN 9789087536503
ISBN 908753650X
Libristo kod 01231226
Nakladnici van Haren Publishing
Težina 784
Dimenzije 169 x 237 x 22

Kategorija

Society & Social Sciences > Education > Teaching skills & techniques
Computing & Information Technology > Computer certification
Computing & Information Technology > Computer science
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