Making Conflict Work

"Remarkable . . . Easy to read, easy to understand, and, best of all, easy to use. A genuine winner." - Robert Cialdini, author of Influence: The Psychology of Persuasion "This book is a necessity . . . Read it." - Leymah Gbowee, 2011 Nobel Peace Prize laureate "An innovative and practical book." - Lawrence Susskind, Harvard Law School Every workplace is a minefield of conflict. Peter T. Coleman and Robert Ferguson, leading experts in the field of conflict resolution, argue that all office tension is shaped by the same force: power. To turn any conflict to your advantage, you have to understand the power dynamics at play. Making Conflict Work teaches you to identify the nature of a conflict, determine your power position relative to your adversaries', and enact the best strategy for achieving your goals. Coleman and Ferguson's tactics are equally effective for managers and assistants, consultants and attorneys - anyone who's ever had a conflict with a colleague. Packed with helpful self-assessment exercises and step-by-step action plans, Making Conflict Work gives you the tools you need to become an agent of positive change in your organization.