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Making Customer Satisfaction Happen

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Making Customer Satisfaction Happen R. M. McNealy
Libristo kod: 05248445
Nakladnici Chapman and Hall, veljača 1996
This book provides the focus for an organisation's Total Quality Management process; the achievement...
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This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

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Informacije o knjizi

Puni naziv Making Customer Satisfaction Happen
Autor R. M. McNealy
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 1996
Broj stranica 192
EAN 9780412786303
ISBN 0412786303
Libristo kod 05248445
Nakladnici Chapman and Hall
Težina 336
Dimenzije 323 x 158 x 19

Kategorija

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Technology, Engineering, Agriculture > Mechanical engineering & materials > Mechanical engineering
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