Management

What if the manager's whole job could be understood as one idea? Organizations succeed when they optimize talent.

Management: Optimizing Talent for Organizational Effectiveness reframes the principles of management around the original DART model - Directing & Deploying, Attracting & Assessing, Rewarding & Retaining, and Teaching & Transforming talent. Every core management topic is here - planning and strategy, decision making and ethics, organizational structure and design, human resource management, culture and change, motivation and communication, leadership and teams, control and quality, innovation and entrepreneurship - each grounded in how real organizations attract, reward, develop, and keep the people who do the essential work.

Written for today's students, the text pairs classic management thought - Taylor to Drucker, Maslow to Mintzberg, the Hawthorne studies to the learning organization - with fully current coverage: a dedicated section on generative and agentic AI in every chapter and a capstone treatment of how AI is reclassifying work itself. The book's intellectual range runs wider than most: chapters open with paired epigraphs from classical voices - Plato, Confucius, Al-Farabi, Ibn Khaldun, and Marcus Aurelius - alongside modern management thinkers, a reminder that people across every civilization have been solving the problems of organizing human effort for a very long time.

Each chapter ends with an original case study that puts students inside a real managerial dilemma - a warehouse where productivity metrics are destroying teamwork, a hiring push that cut corners, a dashboard that glowed green while the truth decayed - with discussion questions, applied exercises, and, in several cases, the student cast as the decision maker advising the leader. Features drawn from business, film, and literature - Toyota and Netflix, WeWork and Wells Fargo, The Karate Kid and Jane Austen - make the ideas stick. A simple economic through-line (Value ≈ Alignment × Engagement × Talent Value) shows why the four talent functions multiply rather than add - and why the gap between well-managed and poorly managed organizations widens so fast. Sixty-nine professionally designed exhibits, a full glossary, and chapter-by-chapter DART Connections tie the framework together, and the final chapter turns the model on the reader: a personal development plan for managing the first talent you'll ever be responsible for - your own.

Designed for principles of management, management theory, and organizational behavior courses at the undergraduate and MBA-foundation level. A complete instructor package - instructor's manual, test bank with AACSB/NACE/SHRM alignment, lecture slides, and student activities - accompanies the text.

Thomas J. Norman, Ph.D. (University of Minnesota) is a Full Professor of Management at California State University, Dominguez Hills, past Department Chair, Acting Associate Dean, and faculty founder of the CSUDH Innovation Incubator.