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Managing Service Operations

Design and Implementation

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Managing Service Operations William J. Hollins
Libristo kod: 04785703
Nakladnici SAGE Publications Inc, rujan 2006
'Bill Hollins continues his practical investigation of design in the service sector. In this new boo... Cijeli opis
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'Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field' - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

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Informacije o knjizi

Puni naziv Managing Service Operations
Autor William J. Hollins, Sadie Shinkins
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2006
Broj stranica 312
EAN 9781412929530
ISBN 1412929539
Libristo kod 04785703
Nakladnici SAGE Publications Inc
Težina 524
Dimenzije 170 x 241 x 18

Kategorija

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Production & quality control management
Economics, Finance, Business & Management > Business & Management > Operational research
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