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Practical Guide to Call Center Technology

Select the Right Systems for Total Customer Satisfaction

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Practical Guide to Call Center Technology Andrew J. Waite
Libristo kod: 06714815
Nakladnici Taylor & Francis Ltd, siječanj 2002
Shows how to navigate the business, technical, and financial issues in building and managing a custo... Cijeli opis
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Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

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Informacije o knjizi

Puni naziv Practical Guide to Call Center Technology
Autor Andrew J. Waite
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2002
Broj stranica 504
EAN 9781578200948
ISBN 9781578200948
Libristo kod 06714815
Nakladnici Taylor & Francis Ltd
Težina 692
Dimenzije 152 x 228 x 28

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Public relations
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Industry & industrial studies > Media, entertainment, information & communication industries
Technology, Engineering, Agriculture > Electronics & communications engineering > Communications engineering / telecommunications
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