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The adoption of a process orientation for businessescontinues to gather speed, despite what has been described as apersistent confusion about new business process managementdisciplines and BPM-enabling technologies. This book providesorganisations with a clear and explicit method to reduce the scopeof their problems by selecting the right processes for improvementprojects. The traditional scattergun approaches result in theconsumption of limited resources for little strategic or tacticalgain. The critical process targeting method explained in this bookmakes the selection of processes for improvement based on theirpositive or negative impact on business goals. It also provides aframework in which to assess the alignment of process objectiveswith goals by clearly linking processes to organisationalgoals.
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