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Service Management in Computing and Telecommunications

Jezik EngleskiEngleski
Knjiga Tvrdi uvez
Knjiga Service Management in Computing and Telecommunications Richard Hallows
Libristo kod: 05358034
Nakladnici Artech House Publishers, prosinac 1995
Describes all aspects of service provision, and includes guidelines for negotiating a service-level... Cijeli opis
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Describes all aspects of service provision, and includes guidelines for negotiating a service-level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

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Informacije o knjizi

Puni naziv Service Management in Computing and Telecommunications
Autor Richard Hallows
Jezik Engleski
Uvez Knjiga - Tvrdi uvez
Datum izdanja 1995
Broj stranica 140
EAN 9780890066768
ISBN 9780890066768
Libristo kod 05358034
Nakladnici Artech House Publishers
Težina 379
Dimenzije 152 x 229 x 11

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Technology, Engineering, Agriculture > Electronics & communications engineering > Communications engineering / telecommunications
Computing & Information Technology > Computer networking & communications
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