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Service quality from the guest's view

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Service quality from the guest's view Frank Hochsmann
Libristo kod: 09137134
Nakladnici Books on Demand, prosinac 2014
Dear Readers,§We describe some of the trends in the hotel and restaurant industry, but also some of... Cijeli opis
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Dear Readers,§We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest s point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.

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Informacije o knjizi

Puni naziv Service quality from the guest's view
Autor Frank Hochsmann
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2014
Broj stranica 66
EAN 9783734735370
ISBN 3734735378
Libristo kod 09137134
Nakladnici Books on Demand
Težina 91
Dimenzije 148 x 210 x 4

Kategorija

Economics, Finance, Business & Management > Economics
Economics, Finance, Business & Management > Business & Management
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