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Stop apologizing to angry customers

Name: Stop apologizing to angry customers
Brand: epubli
SKU: 53366932
Price: 29.06 EUR
Availability: InStock
Author: Marin Ellis
ISBN: 9783565593248

How founders turn complaints into repeat sales.DE

Marin Ellis

Jezik

Engleski

Knjiga Meki uvez

Libristo kod: 53366932

Nakladnici epubli, srpanj 2026

Every refund request, negative review, and support ticket feels like a personal failure. But these m... Cijeli opis

Libristo kod: 53366932

70 b

Novo

29.06 €

50 % šanse Pretražit ćemo cijeli svijet Kada ću dobiti knjigu?

Do 30 dana za povrat

Every refund request, negative review, and support ticket feels like a personal failure. But these moments are actually your highest-leverage opportunity to build loyalty. This book reveals the hidden psychology of service recovery-why a well-handled complaint often creates stronger attachment than a flawless transaction ever could. You'll learn the five-step apology that earns trust, the one-question survey that identifies promoters, and the escalation protocol that prevents review attacks. No fluff, no theory-just scripts and systems tested across dozens of service teams.