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Tech-enabled Hospitality

Name: Tech-enabled Hospitality
Brand: Kogan Page Ltd
SKU: 46503981
Price: 44.01 EUR
Availability: InStock
Author: Jessica Gillingham
ISBN: 9781398620285

Jessica Gillingham

Jezik

Engleski

Knjiga Meki uvez

Libristo kod: 46503981

Nakladnici Kogan Page Ltd, lipanj 2025

While the hotel and short term rental sectors are growing, there is a technology divide between oper... Cijeli opis

Libristo kod: 46503981

107 b

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While the hotel and short term rental sectors are growing, there is a technology divide between operators using technology strategically to run better operations and those that are not. Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their businesses to be more profitable, and in some cases, more personal.

Tech-enabled Hospitality looks at how the intersection of technology and personalized service can redefine the future of hospitality, including for large chains and small and medium-sized enterprises (SMEs) in the lodging sector. With its focus on practical applications of technology for enhancing both operational efficiency and guest experiences, this book is a valuable resource for those looking to modernize their hospitality business without losing the essence of personal touch.

Through real-world examples and in-depth expert interviews from brands such as Stripe, SiteMinder and Rocco Forte, this book explores hospitality functions such as hotel management, operations, revenue management, sustainability, IoT, access control, guest communications, payment processing, guest experience, virtual concierge and AI tools. This book will help hospitality professionals better understand the hows and whys of implementing technology to run everyday aspects of a hospitality business while still leaving room, if desired, to provide a uniquely human experience that underpins true 'hospitality'.