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Understanding Customer Service

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Understanding Customer Service Pankaj Gupta
Libristo kod: 45659678
Nakladnici Amazon Digital Services LLC - Kdp, svibanj 2023
What is customer service?What is customer sensitivity?How do you feel when a customer vents on you?H... Cijeli opis
? points 19 b
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  • What is customer service?
  • What is customer sensitivity?
  • How do you feel when a customer vents on you?
  • How to handle customer relations?
  • How to close loop customer calls?
There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories.

This book is going to be an interesting read and would be useful in your professional development if you are working in customer-facing roles in any service industry viz. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc.

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Informacije o knjizi

Puni naziv Understanding Customer Service
Autor Pankaj Gupta
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2023
Broj stranica 86
EAN 9789334035230
ISBN 9334035234
Libristo kod 45659678
Nakladnici Amazon Digital Services LLC - Kdp
Težina 95
Dimenzije 127 x 203 x 5

Kategorija

Economics, Finance, Business & Management > Business & Management > Business communication & presentation
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