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Zero Outage

Name: Zero Outage
Brand: Springer International Publishing AG
SKU: 15752799
Price: 65.62 EUR
Availability: InStock
Author: Stephan Kasulke
ISBN: 9783319537382

Stephan Kasulke

Jasmin Bensch

Jezik

Engleski

Knjiga Tvrdi uvez

Libristo kod: 15752799

Nakladnici Springer International Publishing AG, travanj 2017

This book introduces strategies and processes for zero-outage in ICT operations. It explains a compr... Cijeli opis

Libristo kod: 15752799

159 b

65.62 €

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This book introduces strategies and processes for zero-outage in ICT operations. It explains a comprehensive method to ensure high stability and availability in IT systems, an increased reliability and predictability in IT projects, and eventually a higher degree in customer satisfaction. The book emphasizes the need for mandatory standards on a platform, process and people level to gear for top end-to-end ICT quality. This book also reveals the essential issues in case of changes - the cause for most IT outages. Readers find out how to deal with disruptions in IT operations in a fast and effective way and learn why collaboration with an external ICT supplier can only be successful under a common quality standard agreement.

This book is a praxis guide to ensure reliable and high performing ICT operations in organizations. Experienced professionals and experts share their most important insights into quality management and allow for an exclusive look into their tested and continuously improved recipes for success - the zero-outage approach.