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Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Jezik EngleskiEngleski
Knjiga Tvrdi uvez
Knjiga Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Dan Steinman
Libristo kod: 09364001
Nakladnici John Wiley & Sons Inc, travanj 2016
"Customer Success" will become the authoritative book of the emerging Customer Success industry and... Cijeli opis
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24.52 €
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"Customer Success" will become the authoritative book of the emerging Customer Success industry and target any business that is trying to focus, or re-focus, on customers and will be applicable to all customer management roles such as Account Manager, Customer Advocacy, Client Relationship Manager, and Customer Success Manager along with the leadership of those organizations. "Customer Success" will address the pains of how to start creating a customer-centric company and how to think strategically about Customer Success - how to organize, compensate, find a leader, measure, etc. Customer Success has exploded as one of the hottest B2B movements since the advent of the subscription business model.

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Informacije o knjizi

Puni naziv Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Autor Dan Steinman
Jezik Engleski
Uvez Knjiga - Tvrdi uvez
Datum izdanja 2016
Broj stranica 256
EAN 9781119167969
ISBN 1119167965
Libristo kod 09364001
Nakladnici John Wiley & Sons Inc
Težina 446
Dimenzije 156 x 235 x 23

Kategorija

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Budgeting & financial management
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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