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Customer Tells

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Customer Tells John Futterknecht
Libristo kod: 33484013
Nakladnici Optimum Press, studeni 2020
What do championship poker players and world-class salespeople have in common?The ability to read pe... Cijeli opis
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What do championship poker players and world-class salespeople have in common?
The ability to read people.

Customers "tell" us how to deliver the highest levels of service. If we pay attention to them,
listen to their words, and observe their behavior, they will guide us to do the following:

• Treat them the way they want to be treated.
• Meet and exceed their expectations.
• Provide a positive, predictable experience.
• Develop strong relationships and bonds.
• Tailor our approach to each individual.

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Informacije o knjizi

Puni naziv Customer Tells
Autor John Futterknecht, Ben Sorensen
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2020
Broj stranica 256
EAN 9781735059310
ISBN 1735059315
Libristo kod 33484013
Nakladnici Optimum Press
Težina 381
Dimenzije 152 x 229 x 15

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Market research
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Economics > Behavioural economics
Economics, Finance, Business & Management > Business & Management > Business communication & presentation
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