Proizvod vam ne odgovara? Nema veze! Možete nam vratiti unutar 30 dana
S poklon bonom ne možete pogriješiti. Za poklon bon primatelj može odabrati bilo što iz naše ponude.
30 dana za povrat kupljenih proizvoda
Do you ever feel like you're talking to a brick wall? This book reveals simple techniques for moving people from resistance to consensus, explaining how to: listen effectively; make even a total stranger - perhaps a potential client - feel "felt"; shift an angry or aggressive person into a calmer and more.