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New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Jezik EngleskiEngleski
Knjiga Tvrdi uvez
Knjiga New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Joseph Michelli
Libristo kod: 04011888
Nakladnici McGraw-Hill Education - Europe, srpanj 2008
The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of custome... Cijeli opis
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The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. Having had access to the company, Michelli presents the 5 key principles behind their success and innovations for which they are famous.

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Puni naziv New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Autor Joseph Michelli
Jezik Engleski
Uvez Knjiga - Tvrdi uvez
Datum izdanja 2008
Broj stranica 304
EAN 9780071548335
ISBN 0071548335
Libristo kod 04011888
Nakladnici McGraw-Hill Education - Europe
Težina 474
Dimenzije 146 x 226 x 26

Kategorija

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management: leadership & motivation
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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