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Service Productivity Management

Name: Service Productivity Management
Brand: Springer-Verlag New York Inc.
SKU: 07184185
Price: 109.27 EUR
Availability: InStock
Author: Joe Zhu
ISBN: 9780387332116

Improving Service Performance using Data Envelopment Analysis (DEA)

Joe Zhu

Jezik

Engleski

Knjiga Tvrdi uvez

Libristo kod: 07184185

Nakladnici Springer-Verlag New York Inc., lipanj 2006

A guide to the benchmarking technique for improving service organization performance - Data Envelopm... Cijeli opis

Libristo kod: 07184185

265 b

109.27 €

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A guide to the benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). It outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost.