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Service Productivity Management

Improving Service Performance using Data Envelopment Analysis (DEA)

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Service Productivity Management Joe Zhu
Libristo kod: 09164380
Nakladnici Springer-Verlag New York Inc., studeni 2014
Here is an in-depth guide to the most powerful available benchmarking technique for improving servic... Cijeli opis
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Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.§

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Informacije o knjizi

Puni naziv Service Productivity Management
Autor Joe Zhu
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2014
Broj stranica 328
EAN 9781461498056
ISBN 9781461498056
Libristo kod 09164380
Nakladnici Springer-Verlag New York Inc.
Težina 539
Dimenzije 155 x 19 x 18

Kategorija

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management decision making
Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas
Economics, Finance, Business & Management > Economics > Econometrics & economic statistics
Economics, Finance, Business & Management > Business & Management > Operational research
Technology, Engineering, Agriculture > Technology: general issues > Engineering: general
Technology, Engineering, Agriculture > Mechanical engineering & materials > Production engineering
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